How We Use Your Data
Rental District is built on the principle that your data exists to help you — not to be sold or monetised without your knowledge. This page explains what information we collect, how it is used, and the controls you have over it.
What Data We Collect
We collect information in three ways:
- Information you provide directly — your name, email, property addresses, maintenance requests, payment logs, and any documents you upload to the platform
- Activity generated by your use of the platform — timestamps of actions, maintenance ticket events, payment confirmations, and communication records
- Technical information — browser type, IP address, and usage analytics to improve platform performance and security
How We Use Your Data
- To operate the platform — powering your dashboard, maintenance tracking, lease management, and payment logging
- To calculate Trust Scores — using platform activity signals (not personal opinions) to generate verified reliability indicators
- To provide the Renter Passport — creating a portable, verified rental history that you control and share at your discretion
- To send service communications — maintenance updates, payment reminders, lease renewal alerts, and important notices
- To improve the platform — aggregated, anonymised usage data helps us identify and fix problems
What We Do Not Do With Your Data
- We do not sell your personal information to advertisers or third parties
- We do not use your data for purposes unrelated to the platform without your consent
- We do not make your information publicly searchable unless you explicitly choose to share it
- We do not use automated decision-making that has legal or similarly significant effects without human review
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate records
- Request deletion of records where permitted by law
- Object to certain types of processing
- Data portability — receiving your data in a machine-readable format
To exercise any of these rights, use our Data Removal Request form or contact support@rentaldistrict.com.
Applicable Privacy Legislation
Rental District operates in compliance with:
- Canada: Personal Information Protection and Electronic Documents Act (PIPEDA)
- United Kingdom: UK GDPR and the Data Protection Act 2018
- Australia: Privacy Act 1988 and the Australian Privacy Principles
- United States: Applicable state privacy laws including CCPA (California) and similar legislation
Frequently Asked Questions
Does Rental District sell my data?
No. Rental District does not sell, rent, or trade personal information to third parties. Data is used only to operate the platform and improve our services.
Can I request a copy of the data Rental District holds about me?
Yes. You can request a copy of your personal data by contacting support@rentaldistrict.com. We will respond within 30 days in accordance with applicable privacy legislation.
How long does Rental District keep my data?
We retain account data for as long as your account is active, plus a retention period required by law. Platform activity records (maintenance logs, payment confirmations) are retained for as long as the associated tenancy records exist.
Does Rental District share my data with landlords or tenants?
Only data you have explicitly chosen to share is visible to other users. Your Renter Passport, for example, is only shared with landlords you choose to send it to.